FAQs

Guests can visit any of Abdul Latif Jameel Motors’ car sales centers, and they can also place a purchase request through the website or by calling the toll-free number 800 440 0055.

The launch of new cars is announced on our website and through our official accounts on social media. Please follow us on Instagram, Twitter, and Facebook to stay updated.

Purchasing the protection package is optional and not mandatory. It depends on its availability in the inventory.

To request a test drive for a specific car, please use this link or visit the nearest sales center to be assisted by a sales consultant, based on availability.

Guests can contact the toll-free number 800 440 0055 to inquire about the available selection at any of our showrooms.

You can contact the sales center on the toll-free number 800 440 0055 or fill out a purchase request form through the website, and a guest service representative will call you to explain the available financing options, in cooperation with the financing agencies we’re dealing with.

Periodic maintenance is essential to keep your car in its best condition. You can book a maintenance appointment by clicking here or by calling the toll-free number 800 440 0055. Please note that the toll-free number may have limited availability during holidays and specific working hours. Also, you book an appointment through Toyota 1 application iOS or Android.

The specialized technician will inform you about the inspection and maintenance costs. You can inquire about this by calling the toll-free number 800 440 0055 or visiting the nearest authorized service center. You can also click here to get the approximate cost for periodic maintenance.

The timing of changing the gear oil varies from one car to another, depending on driving conditions and the type of oil used. Under normal conditions, it is advisable to change the automatic gear oil during periodic maintenance, every 80,000 KM. As for CVT transmission, it is recommended to change the oil every 40,000 KM. Please refer to Owner’s Manual for more details

Only genuine Toyota oils are used. To find the suitable oil for your car, please refer to the owner's manual or consult a specialized technician.

It is recommended to change the differential gear oil every 40,000 KM.

Please click here for details on periodic maintenance. You can also refer to the maintenance section in your Owner's Manual for more information.

Priority is given to pre-booked appointments, and the possibility of receiving service without an appointment depends on the center’s capacity.

To check the available maintenance offers, please click on following link here .

The duration of the maintenance is determined by the responsible service advisor for the car repair.

Yes, you can have periodic maintenance and repairs at Abdul Latif Jameel Motors centers, even if the car is not under warranty. Please press here to get more offers .

There is an extended warranty program for applicable Toyota hybrid cars. Please click here for details.

You can track, modify, and cancel the appointment via SMS and receive notifications through the Toyota 1 Saudi Arabia application. You can also monitor the car's status after booking until the completion of maintenance from the application’s home page and through the application's notifications, if activated.

It’s a service campaign applies to Toyota vehicles as guest is eligible for the next free Intermediate Service within 12 Months after the previous Major Service paid by him. For more details , please click here

You can directly contact the responsible Service Advisor using the mobile number mentioned on the Service Agreement.

The duration is determined by the Service Advisor based on the vehicle's damage level and center’s capacity.

You can find details of the applicable recall for your car by visiting this link.

If the recall campaign is announced in Toyota - ALJ Website (Guest Satisfaction Campaigns), it will be available for 3 years. Otherwise, there is no deadline for recall campaigns.

The designated employee at the center will provide you with all the details for recall campaigns related to your car and answer any queries you may have.

Creating Accounts using commercial registration could be done by visiting ALJ authorized centers and contacting with the designated employee.

Creating Accounts using GCC passport number or the border number could be done by visiting ALJ authorized centers and contacting with the designated employee.

Yes, you can use the application as a guest user, but you need to have a Saudi mobile number to receive the verification code for the booking process.

If you forgot your password, you could set a new one using your username, and a text message will be sent to the mobile number associated with your username. If you forgot your username, you could create a new account, and a message will appear during registration stating that the mobile number is associated with an existing file in the application, showing the first 3 letters of the previous username as a reminder. 
If you still can't remember, you can choose to ignore it and create a new file. When linking the ID number, all the information from the previous file will be transferred to the new one.

Yes, you can update your mobile number, name, and add a new car or delete an existing one.

To add a car, you need to press "Add Car" from the main application page, and a message will appear asking for the owner's ID number. As for the documents, only the chassis number is added, either by scanning the form within the application or manually entering the chassis number and if the information is matched, the car will be added to “My cars”. If the car and owner’s information are in the company's database, it will be linked directly to the application. If there is a discrepancy in the data (different mobile number, different owner), the car will appear in the list as "Not Verified," and the user can book and follow up with appointments, but they cannot access the car's record until verification is done by visiting the branch and updating the information in the system if required. If the car is not registered in the system (such as GCC cars), it will be added after visiting the branch and creating a record for it.

Usually, complaints are responded to within 24 working hours, but some complaints may require more time for review and follow-up. Guests can contact our toll-free number 800 440 0055 to check the status of their complaint.